Capital Ambulance | Privacy Policy – KSA

Effective Date: 01 January 2024

Capital Ambulance (“we”, “our”, “us”) is committed to protecting your personal data in accordance with applicable laws and healthcare regulations in the Kingdom of Saudi Arabia, including the Saudi Personal Data Protection Law (PDPL).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our ambulance and medical services.

1. Information We Collect

We may collect the following types of personal data:

• Personal Information: Name, phone number, email address, and details submitted through contact forms, service requests, or bookings
• Service-Related Information: Information required to provide medical or ambulance services
• Technical Data: IP address, browser type, device information, and usage data
• Cookies & Tracking Data: Information collected through cookies to improve performance and user experience

We do not intentionally collect personal data from children under the age of 18.

2. How We Use Your Information

Your data is used strictly for legitimate business and healthcare purposes, including:

• Responding to inquiries and coordinating services
• Processing ambulance bookings and medical support requests
• Ensuring patient safety and operational readiness
• Improving website functionality and user experience
• Complying with legal, regulatory, and healthcare requirements

We do not sell, rent, or trade your personal data.

3. Legal Basis for Processing (PDPL Compliance)

We process personal data based on:

• Your consent (e.g., form submissions)
• Contractual necessity (service delivery)
• Legal obligations (healthcare and regulatory compliance)
• Legitimate interests (service improvement and security)

4. Data Sharing & Disclosure

We only share your data when necessary with:

• Authorized service providers (IT, hosting, analytics) under strict confidentiality agreements
• Healthcare partners and operational teams (when required for service delivery)
• Government and regulatory authorities, where required by law

We do not share personal data with advertisers or unauthorized third parties.

5. Data Retention

We retain personal data only as long as necessary:

• Service inquiries and contact submissions: retained for operational follow-up
• Medical and service-related data: retained in accordance with healthcare regulations
• Legal and compliance data: retained as required by applicable laws

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Secure servers and encrypted communication
• Access controls and restricted data handling
• Continuous monitoring for unauthorized access

While we take all reasonable precautions, no system can guarantee absolute security.

7. Your Rights

In accordance with PDPL, you have the right to:

• Request access to your personal data
• Request correction or updates
• Request deletion (subject to legal and medical obligations)
• Withdraw consent for non-essential processing

To exercise your rights, contact us at: info@capitalambulance.sa

8. Cookies & Tracking Technologies

Our website uses cookies to:

• Improve website functionality and performance
• Analyze traffic and user behavior
• Enhance security

By using our website, you consent to the use of cookies. You may disable cookies in your browser settings; however, some features may not function properly.

9. Data Storage & Transfers

Your data is stored on secure servers and may be processed within Saudi Arabia or in jurisdictions that provide adequate data protection safeguards in compliance with applicable laws.

10. Third-Party Links

Our website may include links or embedded content from third-party platforms. These external sites operate under their own privacy policies, and we are not responsible for their practices.

11. Medical Disclaimer

Information provided on this website is for general informational purposes only and does not replace professional medical advice, diagnosis, or treatment. For emergencies, please contact appropriate emergency services immediately.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

13. Contact Us

For any questions regarding this Privacy Policy or your personal data:

Capital Ambulance

Email: info@capitalambulance.sa

Phone: +966 9200 10 689

Website: https://capitalambulance.sa